CookFrom

CookFrom Support

Below are answers to the most common questions. If none of them solve your problem, email us and include your device model, Android version, and a short description of what happened.

AI recipe generation

If recipe generation fails or seems stuck:

• Check your internet connection — AI recipe generation needs to reach our backend.
• Try again after a short wait; a request can fail temporarily.
• Make sure you have selected at least a few ingredients before generating.
• If you have reached your current AI usage allowance, generation may be limited until it resets or until you have CookFrom Pro.
• Restart the app if it has been open in the background for a long time.

AI-generated recipes can contain mistakes. Always check a recipe yourself before cooking, especially against your allergies.

Ingredient photo recognition

If ingredients are not recognized correctly from a photo:

• Grant the app camera or photo permission if prompted.
• Use good lighting and photograph items separately or clearly spaced out.
• Avoid heavy shadows, packaging glare, or very cluttered backgrounds.
• Recognition needs an internet connection; check your connection and try again.
• You can always add or correct ingredients manually after recognition.

Pro entitlement and purchase restoration

If CookFrom Pro is not showing as active after a purchase, or after reinstalling or switching devices:

• Make sure you are signed in to the same Google account that made the purchase.
• Open the app while online so it can re-verify your subscription with Google Play.
• Look for a "restore purchases" option in the app's Pro or settings screen and run it.
• Confirm the subscription is active in the Google Play Subscriptions screen.
• If it still does not appear, email us from the account used for the purchase and include the approximate purchase date.

Payments and refunds are handled by Google Play. Refund requests should be made through Google Play.

Application data

Your pantry, shopping list, favorites, recipe history, and preferences are stored on your device.

• Clearing the app's data or uninstalling CookFrom removes information stored on the device and cannot be undone.
• If the app behaves incorrectly, first try restarting it, then restarting your device.
• If a screen fails to load repeatedly, make sure the app is updated to the latest version.
• To request deletion of data associated with your installation or subscription held by our backend, contact us at the privacy address below.

Contact

For help with CookFrom, email support@homelabcore.dev.

For questions about how CookFrom handles your data, see the CookFrom Privacy Policy or email privacy@homelabcore.dev.